Return Policy
Thank you for choosing CONCEPTBRICK! We are committed to providing high-quality products and ensuring your satisfaction. Please review our return policy below.
Return Eligibility
If the received product has a quality issue, you may request a refund within 7 days of delivery. The delivery date is based on the courier’s official tracking information.
Eligible quality issues include:
Appearance damage (e.g., cracks, broken parts)
Defective cables (e.g., no power transmission)
Other functional defects
Proof of purchase (order number or receipt) is required.
Return Process
Take clear photos of the issue.
If possible, record a clear video of the problem – this will help us review your request more efficiently.
Send an email to return@conceptbrick.com with the photos, video (if available), order number, and a brief description of the issue.
Our team will review your request and provide further instructions.
Once approved, we will process your refund.
Refund Policy
Approved refunds will be issued to the original payment method within 7-10 business days.
If the return is due to a product defect or our shipping error, you do not need to return the product – we will refund the full purchase amount.
For any questions, feel free to contact our support team. We appreciate your trust in CONCEPTBRICK!