Privacy Policy

Effective Date: Apr-02-2026

CONCEPTBRICK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you may have when you visit https://conceptbrick.com, create an account, place an order, or otherwise use our services.

Information We Collect

When you visit our website, create an account, place an order, contact us, leave a comment, or otherwise interact with our services, we may collect the following types of information:

Personal information, such as your name, email address, billing address, shipping address, phone number, and other contact details.
Order information, such as purchased products, order history, transaction details, delivery information, and customer support records.
Account information, such as your login details and account preferences.
Payment-related information necessary to process your order through secure third-party payment providers.
Technical information, such as your IP address, browser type, device type, operating system, referral source, and usage data.
Communication information, such as messages you send through email, contact forms, comments, or customer service requests.

How We Use Your Information

We use your information to:

Process and fulfill orders for physical and digital products.
Send order confirmations, shipping updates, download information, and customer service communications.
Process payments through secure third-party payment providers.
Provide technical support, after-sales support, and account assistance.
Prevent fraud, abuse, unauthorized transactions, and security risks.
Improve our website, products, checkout process, and user experience.
Comply with legal, tax, accounting, regulatory, and security obligations.

We process personal information only to the extent reasonably necessary to provide our services, operate our business, protect our users, and comply with applicable legal obligations.

Comments

If visitors leave comments on the site, we may collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your preferences and login status.
Maintain shopping cart, checkout, and account functionality.
Improve website performance and user experience.
Analyze website traffic and usage.
Support security, spam prevention, and fraud prevention.

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as other visitors may be able to download and extract this information.

Embedded Content from Other Websites

Pages on this site may include embedded content such as videos, images, or other media. Embedded content from other websites behaves in the same way as if you had visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that content.

Who we share your data with

We may share your personal information with trusted third parties only as necessary to operate our business and provide our services, including:

Payment service providers, to process payments securely.
Shipping carriers and logistics providers, to deliver physical orders.
Email service providers, to send order confirmations, download links, and customer support messages.
Security, fraud prevention, and spam detection services.
Website hosting, analytics, and technical service providers.

We may also disclose information when required by law, regulation, legal process, or when necessary to protect our legal rights, prevent fraud, enforce our policies, or maintain the security of our website and services.

Payment Information

Payments on our website may be processed by secure third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated otherwise by the payment service used.

How long we retain your data

We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfillment, delivery of digital products, customer support, legal compliance, accounting, tax obligations, fraud prevention, and dispute resolution.

If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognized and approved automatically.

For users who register on our website, we store the personal information provided in their user profile. Users may view, edit, or delete their personal information at any time, except for usernames that may not be editable. Website administrators may also access and edit this information when necessary for account management and customer support.

Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal, tax, accounting, fraud prevention, and operational obligations.
Request a copy of your personal data.
Object to or restrict certain types of data processing where applicable.

To make a privacy-related request, please contact us using the email address below.

Marketing Communications

If you choose to subscribe to promotional emails from us, you may opt out at any time by following the unsubscribe instructions in the email or by contacting us directly.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, no method of data transmission or storage is completely secure.

International Data Transfers

If you access our website from outside the country where we or our service providers operate, your information may be transferred to, stored in, and processed in other countries where data protection laws may differ from those in your jurisdiction.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: service@conceptbrick.com
Phone: +86 138 0138 7930

For full contact details, please visit our Contact Us page.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or website functionality. The updated version will be posted on this page with the effective date.