Return & Refund Policy
Thank you for choosing CONCEPTBRICK. We are committed to providing clear and transparent return and refund support for our customers. This policy applies to purchases made through conceptbrick.com.
Order Cancellation
Orders may be canceled before shipment for a full refund.
If an order has already been shipped, it cannot be canceled and must follow the refund and return process described below.
Return Window
Returns must be requested within 30 days of delivery. The delivery date is based on the courier’s official tracking information.
Returns for Physical Products
We accept returns for physical products for any reason, including buyer’s remorse, change of mind, wrong item ordered, no longer needed, defective products, damaged products, wrong items, or missing items, as long as the request is submitted within 30 days of delivery and meets the conditions below.
Buyer’s Remorse / Change of Mind Returns
Buyer’s remorse includes situations where the customer no longer wants the product, ordered the wrong item, changed their mind, or no longer needs the product. To be eligible for a buyer’s remorse return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused, undamaged, and in its original condition.
- The product must include all original parts, accessories, manuals, and packaging where applicable.
- Proof of purchase, such as the order number or purchase receipt, is required.
For buyer’s remorse returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable for buyer’s remorse returns. No restocking fee will be charged.
Defective, Damaged, Wrong, or Missing Products
If the product arrives defective, damaged, missing parts, or different from what was ordered, please contact us within 30 days of delivery. Eligible issues include, but are not limited to:
- Visible product damage.
- Broken or missing parts.
- Defective cables, connectors, batteries, or electronic components.
- Failure of normal power transmission, charging, or output function.
- Wrong item received.
- Missing item or missing required component.
For approved defective, damaged, wrong-item, or missing-item claims, CONCEPTBRICK will provide one of the following solutions depending on the case:
- Replacement part.
- Replacement product.
- Full refund.
- Partial refund.
- Return instructions with return shipping covered by CONCEPTBRICK where a return is required.
- No return required if the issue can be verified through photos, video, or order information.
For confirmed defective products, damaged products, wrong items, missing items, or errors on our side, original shipping fees may be refunded. No restocking fee will be charged.
Return Method
All approved returns are handled by mail.
To start a return, customers must contact us first before sending any item back.
Please do not return any item without receiving return instructions from CONCEPTBRICK. Returns sent without prior approval may not be accepted.
Return Shipping
For buyer’s remorse, change of mind, wrong item ordered, or no-longer-needed returns, the customer is responsible for return shipping costs.
For approved defective products, damaged products, wrong items, missing items, or errors on our side, CONCEPTBRICK will cover return shipping where a return is required.
Refund Processing Time
Approved refunds will be issued to the original payment method within 7–10 business days after approval.
For buyer’s remorse returns, the refund will be processed after the returned item has been received and inspected.
For approved defective, damaged, wrong-item, or missing-item claims, the refund may be processed after approval, or after the returned item has been received where a return is required.
Refunds may take additional time to appear on your bank, credit card, or payment provider statement.
Refund Amount
For approved buyer’s remorse returns, refunds cover the product price only. Original shipping fees are non-refundable.
For approved defective products, damaged products, wrong items, missing items, or errors on our side, refunds may include the product price and original shipping fees.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund, except where required by applicable law:
- Items damaged due to misuse, improper handling, incorrect connection, excessive load, water damage, heat damage, or unauthorized modification by the customer.
- Items not purchased directly from CONCEPTBRICK.
- Physical products returned after the 30-day return window.
- Used, damaged, incomplete, or modified physical products returned for buyer’s remorse reasons.
How to Request a Return or Refund
To request a return or refund, please follow these steps:
1. Email return@conceptbrick.com within 30 days of delivery.
2. Include your order number or purchase receipt.
3. Explain the reason for the return or refund request.
4. For defective, damaged, wrong-item, or missing-item claims, include clear photos showing the issue.
5. If possible, include a short video demonstrating the problem.
Our support team will review your request and provide further instructions. Review times may vary depending on the nature of the issue and the materials provided.
Please do not return any item without contacting us first and receiving return instructions.
Exchange Policy
We do not offer direct exchanges. If you need a different product, please request a return according to this policy and place a new order.
Restocking Fee
Contact Information
For return and refund requests, please contact:
Email: return@conceptbrick.com
For general customer support, please contact:
Email: service@conceptbrick.com
Phone: +86 138 0138 7930
For full contact details, please visit our Contact Us page.
Thank you for your trust in CONCEPTBRICK.