Shipping Policy

Thank you for shopping with CONCEPTBRICK. This policy applies to all physical products sold on our website. Please read this shipping policy carefully to understand order processing times, shipping methods, delivery estimates, shipping costs, and international shipping terms.

International Shipping

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Time

  • United States & Canada: 10–15 business days.
  • Europe: 10–15 business days.
  • Australia & New Zealand: 12–15 business days.
  • Other countries: 15–20 business days.

Delivery times may vary slightly depending on customs clearance and local postal services.

Shipping Fees

Shipping costs are calculated and displayed at checkout before payment, based on the total order weight.

  • Orders under 1000g: shipping fees typically range from USD $5.99 to USD $34.49.
  • Orders of 1000g or more: shipping fees start from USD $34.49, with additional charges based on package weight.

The final shipping cost will always be clearly displayed before you complete your purchase.

Available Shipping Countries

  • Shipping availability and supported destinations are automatically displayed at checkout based on your shipping address.

  • Please ensure that your shipping address is complete and accurate.
    CONCEPTBRICK is not responsible for lost or undeliverable packages caused by incorrect or incomplete address information provided by the customer.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, VAT, or import fees imposed by the destination country.

  • These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Tracking Information

  • All international shipments include a tracking number.

  • The tracking number will be sent by email once the order has shipped.

  • Tracking updates depend on the courier and local postal services.

  • Tracking information can be used to monitor your shipment status at any time.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date or the last tracking update: service@conceptbrick.com  

Please include:

  • Your order number
  • Photos of the damaged package or item (if applicable)

 We will assist you in contacting the courier and provide instructions for a replacement or refund if eligible under our policy.

Digital Products

This shipping policy applies only to physical products. Digital products, including building instructions (PDF files or digital downloads), are delivered electronically and do not require shipping.

Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability.

Contact Information

If you have any questions regarding this policy, please contact us:

Email: service@conceptbrick.com
Phone: +86 138 0138 7930

For full contact details, please visit our Contact Us page.

Thank you for shopping with CONCEPTBRICK!
We are committed to providing a transparent, reliable, and secure shipping experience for all our customers.