Contact Us
If you have any questions about our products, your order, or our policies, our support team is here to help.
Customer Support Hours
Email: service@conceptbrick.com
Our support team is available Monday to Friday.
We typically respond within 24–48 hours on business days.
For order-related inquiries, please include your order number in your message so we can assist you more efficiently.
Return & Refund Support
Email: return@conceptbrick.com
Please include your order number and a description of the issue. Photo or video evidence may be required for faster processing.
Refund eligibility is subject to the conditions outlined in our Refund & Return Policy.
For full details, please refer to our Refund & Return Policy.
Business Information
Business Name: CONCEPTBRICK
Business Address:
Room 106, Building 28, Hongmiao North Lane
Chaoyang District, Beijing 100025
China
Phone: +86 138 0138 7930
This is our registered business contact information for customer support and business inquiries.
Shipping Information
We provide international shipping to supported countries. Available shipping destinations, delivery times, and shipping options are displayed at checkout based on your shipping address.
For full details, please refer to our Shipping Policy.
Additional Support
You may also use our Feedback & Suggestions page to send us a message. We will respond as soon as possible.
Privacy Notice
Any information you submit through this page will be used only for customer support, service, and order-related communication purposes. For more information, please review our Privacy Policy.
Thank you for contacting CONCEPTBRICK.